Access standards
What can you expect -
- An telephone call system which also provides analysis date to the practice.
- Patients receive a prompt response to their contact with a GP practice via the telephone.
- Patients receive bilingual (Welsh and English) introductory message which includes signposting to other local services and emergency services that is no longer than 2 minutes.
- Patients can use alternative methods of contact which include text messaging, e-mail, web site (contact us form) and face to face.
- The ability to request a non urgent call beck via digital format via e-mail and web site (contact us form).
- Patients are able to access information and services via this website.
- Staff will care navigate to meet your needs.
- Clinical triage is offered on the same day for urgent matters.
- A same day triage assessment is available for children under 16 years with acute presentations.
The practice understands the needs of the patients and uses this information to anticipate the demand on its services.
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